Gokada, the pioneer motorbike hailing service in Nigeria, resumed its operations in Lagos, after going on a two-week suspension. The company went on a break on August 14, 2019, following the CEO, Fahim Saleh’s poor experience on a bike, which opened his eyes to the need to improve safety standards and skills of the firm.
Now, the question on the minds of Lagosians is, has anything truly changed in Gokada’s operations?
According to the company, in the two weeks it spent on break, it has upskilled existing and newly engaged drivers called GPilots in advanced knowledge of defensive driving behaviours for enhanced safety, GPS navigation, and optimised customer delivery.
These riders graduated from their training on Monday, August 26, 2019, and they resumed operations on Tuesday, August 27.
Here are some of the things that have changed about Gokada’s operations
Better-Equipped Drivers and New Motorcycles
As the CEO promised, Gokada has introduced new motorcycles and better-equipped drivers who have received extensive training in safe driving standards, GPS navigation, and customer service.
There is a unique code printed boldly on each new bike and helmet, and a Gokada rider claims that it helps customers commend, report, or give general feedback about the rider. However, currently, it is still difficult to get the services of a GPilot, as only a few bikes are operational on Lagos roads.
Besides upgrading the skills of riders and acquiring unique TVS motorbikes, the brand has also fitted its drivers with Bluetooth enabled helmets allowing for better seamless communication and navigation experience.
The GPilots were trained on how to effectively use Google Maps for navigation, and the Bluetooth helmets allows them to make calls without having to look at their phones and also use the voice feature of Google Maps for bike navigation.
Speaking on this, Saleh said that the company has always prided itself on setting the standard in the market for safety and service.
“Hairnets, DOT-certified helmets, extensive training – these are all reasons safety on our bikes have been so consistent and how we were able to convince many to give this new-age bike taxi a shot … We took the risk to pause for a moment and improve on that template to provide our customers with exceptional service at scale.”
Ayodeji Adewunmi, the Co-Chief Executive Officer of the company, stated that Gokada 2.0 is all about unflinching commitment to customers, ensuring that now is an excellent time to use the Gokada services. He also said that Gokada would be surprising several of its users with gifts, and one lucky passenger will be receiving an iPhone X.
However, some recent users have complained that they still experienced inaccuracies with the arrival time of the rider, and that some GPilots are not paying strict attention to the Google Maps for navigation.